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Frequently Asked Questions: New Users
 

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Buyer FAQ's
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After the Auction

 
 
 
How do I contact you if I have a question?
 
Please see our Contact Us page.
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I am new to NBA Auctions: Where do I start?
 
Everyone is invited to browse or Search through our auction categories and listings for items on NBA Auctions. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy!

The Registration page will ask you to enter a Member Name, which is the username or nickname you will be known by within the NBA Auctions community, as well as a password and valid contact information. You will only need to register once on NBA Auctions.

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What is your Privacy Policy?
 
NBA Auctions is fully committed to protecting your right to privacy within our on-line auction community. NBA Auctions expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically connected with NBA Auctions is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.
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Why do I need to register with NBA Auctions?
 
By registering with NBA Auctions, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your NBA Auctions purchases.
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What does it cost to register?
 
Registration on NBA Auctions is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from NBA Auctions and you will have instant access to NBA Auctions's products.
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Do I need a credit card to register?
 
No. You will only be asked to provide valid contact information and a valid e-mail address.
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Do I have to buy anything after I register?
 
No. You are not obligated to buy anything on NBA Auctions by registering. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered user.
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Can I update my registration information?
 
Yes - at anytime. NBA Auctions members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for NBA Auctions members.

Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of the My Auction Account.

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What about the privacy of my information?
 
Your privacy is very important to us. NBA Auctions is fully committed to protecting your right to privacy within our on-line auction community. The release of any members' personal information for reasons other than those specifically connected with NBA Auctions is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Auction Account <Manage Bids> which is only accessible by you with your password. NBA Auctions does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.

Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

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How do I search for things on NBA Auctions?
 
Searching on NBA Auctions is fast and simple! Through our advanced Search facility, you can look for specific items by title description, listing number, seller name, listing format, category and more!

You will be able to sort listings within a category by listing number, item title, current price, bid count and time remaining. When you have located an item you are interested in, click on the item's title link to see its listing page.

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How do I bid on an item I am interested in?
 
When you have located an item you are interested in, click on the item's title link to see its listing page.

On each item listing page there is a Bid button which you must click on to place your bid.

If you do not see a Bid button on the listing page, then the listing is not yet open for bidding. The "Time Left" field will say: Listing Not Yet Open. Please refer to the "Starting On" field to see when the listing will open to accept bids.

To place a bid, you must first enter your Logon information, if you haven't done so already. An opening bid should be either your Maximum Bid (the maximum amount you would be willing to pay for the item), or the "Highest Bid" amount plus the bid increment (the "Next Bid" amount) as shown on the item page. You will be notified by e-mail if another bidder has surpassed your maximum bid.

Refresh your Browser often

When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current bid status information. This is especially important during the final minutes of an auction when you should refresh your browser frequently (every 3 - 5 secs).

Remember, you must be registered before you can begin bidding on items. Don't worry! Registration is free and easy!

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Is there a charge to place bids?
 
No. Browsing and Bidding for merchandise on NBA Auctions is free. As a buyer, you are not obligated to buy anything on NBA Auctions after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.
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Do I need to use a credit card to bid?
 
Yes. To ensure fair bidding, a valid Visa or MasterCard credit card or American Express credit card will be required to bid on any item. Your credit card information is required only for the first time you place a bid on NBA Auctions. All additional bids will not require credit card verification.

Your credit card is required for personal identity validation only. Credit card verification may pre-authorize charges to your card, where indicated in the item description, to pay for an auction item if you are a successful auction winner. All authorized, or pre-authorized, credit card payments for winning bids will be processed through our secure payment servers.

By providing your valid credit card information, you authorize NBA Auctions to make a temporary $3.50 USD ($5.00 CDN) charge to your credit card account, to verify that the credit card information you provide is valid. This charge will be refunded to your account within 30 days upon verification. This credit verification will occur each time you provide a different credit card in the bidding process.

If you need to update your credit card information, you can do so anytime from your Control Center (Manage Bids) within the section called Manage My Account > Update Credit Card Info.

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Can I ask NBA Auctions a question before I place a bid?
 
Yes. You may contact NBA Auctions before placing a bid from the listing page by clicking on the Ask A Question link if you require additional information about the item, the payment terms, or would like to determine shipping and handling costs.
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What is an Open Auction?
 
In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price for this auction type. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.

Once the auction closes, e-mail notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.

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What is a Reserve Price Auction?
 
In a Reserve Price Auction, the seller has the option of setting a Reserve Price, which is a price below which the listing will not sell. The Reserve Price is higher than the Opening Value. A reserve price allows the seller to start the auction with an opening value below the reserve price to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve Price NOT Met" or "Reserve Price Met" message on the listing page depending on whether the current bid is below, or at or above, this price.

  • Reserve Price NOT Met - The current amount of the highest bid is below the reserve price and the item will not sell at auction close.

  • Reserve Price Met - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold.

    If you are browsing the site for items, look to see if there is a Reserve Price Met image beside the item's title. This image lets you know in advance if the reserve price has been met.

    If the highest bid at auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period of 48 hours after auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.

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    Why does a seller use a Reserve Price?
     
    With Reserve Price auctions, the seller starts the auction at a value below the Reserve Price to grab bidder interest even though a Reserve Price is attached. As long as the reserve price is not unreasonable, psychologically speaking, this format can be effective as lower opening amounts do not force the bidder to ante up to fair market value right from the start. And, many sellers also use Reserve Price auctions when they are not sure of the market value of an item, and want to find an audience by enticing multiple bidder interest.
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    What is a Dutch Auction?
     
    A Dutch Auction occurs automatically on NBA Auctions when a seller has multiple, identical items offered for sale. The seller specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they wish to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful bid.
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    What is a Fixed Price Sale?
     
    Fixed Price Sale listings have a fixed price set by the seller and buyers simply choose to buy the item at that price. Fixed Price listings will remain active until either all items have been sold, or the listing duration has reached 90 days. If multiple quantities are posted, the listing will remain active until all remaining items are sold out, or until the 90 day listing duration has expired. The available quantity will be updated on the listing page each time an additional item is sold.

    Once the fixed price is met, e-mail notification is sent to the buyer and seller automatically and, depending on the quantity available, the listing will close.

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    What is a "maximum bid amount"?
     
    Your maximum bid amount is the highest price you are willing to pay for an item.

    You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. An early bid supported by a high maximum bid amount can make you a winner! With Open Auctions Open Auction, your maximum bid amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes.

    With Reserve Price Auctions Reserve Price Auction, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount will be viewable to other bidders as the current auction “Highest Bid” amount. Once the Reserve Price has been met, however, your maximum bid amount (if you are a current high bidder) will not be shown to other bidders until auction close.

    Lowest Successful Price

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    Can I increase my maximum bid after I've placed a bid?
     

    Yes. If your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid.

    To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).

    Because the system will recognize your Member Name when you place the additional bid, you won't be bidding against yourself when you want to increase your maximum bid amount even though you're the current high bidder. Maximum Bid will still work to win the item for you up to your maximum bid amount, at the lowest successful price, if you are the high bidder at auction close.

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    What is Auto Bid Extend?
     
    NBA Auctions's Auto Bid Extend feature works to ensure that bidders will always have a chance to challenge bids placed in the final seconds of an auction. When indicated on a listing page, if a bid is placed during the last 5 minutes of an Open or Reserve Price Auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes.

    Note: If you have placed a bid when Auto Bid Extend is engaged, you should refresh, or reload, your browser frequently (every 3 - 5 secs) so that it displays the most current bid status information.

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    What is my Watch List?
     
    You can use NBA Auctions's Watch List feature to keep track of items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you're ready.

    On each auction listing page there is a link called "Add to Watch List". Click on that link to add an item of interest to your Watch List.

    You can review the full list of items you're watching at anytime when you go to the Manage My Bids > View My Watch List section of your My Auction Account.

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    I placed a bid. Why isn't it showing up?
     
    There are 4 steps to placing a bid on an auction. You must complete all 4 steps in order for our system to record and display your bid in a listing's Bid History.

    1. Click on the Bid button on the listing page of the item you are viewing. You will be asked to Logon, if you haven't done so already. Then, scroll to the bottom of the page where you can enter your SmartBid (maximum bid amount per unit).

    2. Click on the button that says Submit Bid for Listing #...

    3. Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and bid amount or submit your bid.

    4. To place your confirmed bid simply click on the Submit Bid button again.

    Once submitted, you will see review information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click on the Submit Another Bid for Listing #... button, which is located beneath the Bid History on the Summary page. You can then re-enter a new bid amount according to the "Next Bid" amount as currently shown on the listing page.

    When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.

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    I keep bidding on an item and then it says I have been outbid. Why?
     
    When this happens, it means that an earlier bidder has placed a maximum bid amount which is higher than the amount of your maximum bid.

    When you placed your bid, the system immediately placed another bid on the earlier bidder's behalf, for an amount just high enough (i.e., plus the bid increment) to outbid your maximum bid amount, insuring his position as high bidder.

    If the maximum bid that you place is high enough to outbid any other bidders, then the system will do the same for you and maintain your position as the current winning bidder.

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    I have confirmed my bid, but it tells me it is invalid: why?
     
    There are two reasons why a confirmed bid can be considered invalid:

    1) You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e., 45.00 . Do not enter any dollar signs ($) or commas (,) into the bid amount field.

    2) Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.
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    Can I retract a confirmed bid?
     
    Yes - but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal bid retraction request. The customer service link should take you to the webform.

    Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:
    • You made a typographical error when placing a bid amount.
    • New item information added by the seller changed your understanding of the item for which your bid was placed.
    • You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable, or the seller responds with a request to sell to you directly off-line.
    • You have submitted your valid bid retraction request to NBA Auctions not less than 12 hours before the auction closes.
    You cannot retract a bid if:
    • You have placed bids on a similar item.
    • You have placed a bid on a Dutch Auction.
    • You have changed your mind.
    • You state that you cannot pay for the item.
    • You submit a bid retraction request less than 12 hours before auction close.
    To retract a confirmed bid, you must contact Customer Service with your request. Include the item listing number and the reason for the retraction. All bid retraction requests received by NBA Auctions less than 12 hours before auction close will not be processed regardless of the explanation. All bid retraction requests received by NBA Auctions without a valid explanation will not be processed. Bidders who retract their bids may not place new bids on that item.
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    Where can I monitor my bidding activity?
     
    You can monitor all your bidding activity from within the Manage My Bids > View My Bid Status section of your My Auction Account.
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    How do I find out if an auction has ended?
     
    You can locate an auction you have bid on from within the Manage My Bids > View My Bid Status section of the My Auction Account, or by entering the listing's listing number, if known, from the Search page.
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    What do I do if I win an auction?
     
    If you are the winning bidder when an auction closes, NBA Auctions will send you e-mail notification telling you that you have won the item(s).

    The seller is also notified via e-mail that you are the winner and is given contact information so that he or she can e-mail you regarding arrangements for payment and shipping of the item.

    You are responsible for returning to the NBA Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids > View My Bid Status section of your My Auction Account.

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